How to contact support
Last updated Jun 30, 2026
Email is the fastest way to reach us for orders, hosting, billing, and renewals.
Support email
We monitor support during business hours (IST, Monday–Friday). Typical response time is one business day. Urgent hosting outages — when your site is unreachable — are prioritized.
Open the Contact page to start an email with a prefilled subject when you arrive from your dashboard or a renewal link.
What to include
- Order ID — shown on your order detail page
- Domain name — if the question is about a hosted site or DNS
- What you already tried — e.g. checked dashboard task status, DNS propagation
- Screenshots or error messages — if relevant
Self-service first
Many questions are answered without waiting for a reply:
Privacy requests
For privacy or data requests, mention that in the subject line and see our Privacy Policy.
Account access
If you cannot sign in, use Clerk's account recovery from the sign-in page. For order access after checkout, use the same email address you used when paying.
Still need help?
Check our contact page for email support, what to include in your message, and business-hours response times.